JE88 Privacy Policy – Personal Data Protection for Malaysia Members

JE88 takes member privacy seriously. We understand that when you register an account, make a deposit using Touch 'n Go eWallet or DuitNow, or play live casino on our platform, you are entrusting us with your personal information. We do not take that trust lightly. Every data-related decision we make puts the interests and security of our members first.

This Privacy Policy is written in plain language that every Malaysian user can understand — not convoluted legal jargon. Our goal is to ensure every JE88 member genuinely understands their rights and how we handle their data, rather than producing a document no one actually reads.

JE88 collects members' personal data through two main channels — information you provide directly when registering or using the platform, and information collected automatically as you browse our website.

Information you provide directly:

• Identity information: Full name, MyKad or passport number, date of birth, and gender.
• Contact information: An active Malaysian phone number, email address, and residential address.
• Account information: Username, password (stored in encrypted form), and security questions.
• Financial information: E-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay) or bank account details for withdrawal verification purposes — not your full credit card number.
• KYC Documents: A copy of your MyKad or passport, bank statement, or proof of address document when required.

Automatically collected information:

• IP address and device information (browser type, operating system, screen resolution).
• Platform usage data — pages visited, time spent, games played.
• Betting activity logs for security and regulatory compliance purposes.
• Cookie data as described in Section 6.

JE88 uses members' personal data solely for legitimate purposes necessary to operate the platform. Below is an overview of how data is used at JE88:

JE88 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. However, there are limited circumstances where JE88 shares data with trusted third parties for platform operational purposes:

• Payment service providers: Payment gateways such as DuitNow, FPX, and local Malaysian e-wallet providers receive the transaction details necessary to process your deposits and withdrawals. They are governed by their own privacy policies and confidentiality agreements with JE88.
• Casino and game providers: Providers such as Pragmatic Play, Evolution Gaming, and Spadegaming may receive game session data for technical and security audit purposes. No personally identifiable information is shared beyond the minimum required.
• Legal authorities: JE88 may disclose personal data to Malaysian authorities (e.g., PDRM, BNM) when required by law or a valid court order. Where permitted by law, we will notify you of any such disclosure.
• Technical service partners: Cloud infrastructure and cybersecurity providers that help operate the JE88 platform may process member data as part of their services, subject to strict confidentiality agreements with JE88.

JE88 continuously invests in security infrastructure to ensure members' personal data is always protected to the highest standards. The key security measures we have in place include:

• 256-bit SSL Encryption for all data transmitted between your browser and JE88's servers — the same standard adopted by Malaysia's major banks.
• Data-at-rest encryption: All personal data stored in JE88's databases is encrypted using AES-256 algorithm.
• Two-factor authentication (2FA): 2FA is available to all members as an added layer of protection at login.
• 24/7 Monitoring: JE88's security systems are monitored around the clock to detect any unauthorised access attempts or suspicious activity.
• Regular security audits: JE88 conducts regular security audits and penetration testing through independent third parties to identify and address any system vulnerabilities.
• Internal access controls: Only JE88 staff with a legitimate business need are permitted to access members' personal data, and all access is logged for audit purposes.

Data retention period: JE88 retains active members' personal data for the duration the account remains active and for up to 7 years after account closure, in line with Malaysian legal requirements on financial records and anti-money laundering.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), and as part of JE88's commitment to member privacy, you have the following rights regarding your personal data:

The JE88 website uses cookies — small text files stored in your browser — to enhance your experience and ensure the platform functions correctly. Below are the types of cookies used by JE88:

You can manage or delete cookies through your browser settings at any time. However, deleting essential cookies may affect the functionality of the JE88 platform, including your ability to log in to your account. For optional cookies, you may opt out without affecting the platform's core functionality.

If you have any questions, concerns, or complaints regarding JE88's Privacy Policy or how we handle your personal data, please contact JE88's Data Privacy Officer through the following channels:

• Email: support@je88.online (please label the email subject as "Data Privacy Enquiry")
• Live Chat: 24 hours a day, 7 days a week via the JE88 platform
• Official Telegram: Accessible via the link within the JE88 platform after logging in

Any data privacy complaint will be treated seriously and resolved within the timeframe required by Malaysian law. If you are not satisfied with JE88's response, you have the right to escalate your complaint to the Department of Personal Data Protection Malaysia (JPDP), the authority responsible for overseeing PDPA compliance in Malaysia.

This Privacy Policy may be updated from time to time. The date of the latest revision is stated at the top of this document. Members will be notified of material changes via email or in-platform notification on JE88 before the changes take effect. Continued use of the JE88 platform after any policy changes constitutes acceptance of the updated terms.